Services

Tech Support Addendum
Effective Date: [04/12/2025

This Tech Support Addendum (“Addendum”) supplements the Terms and Conditions of [Your Store Name] (“we,” “us,” or “our”) and applies to all customers who purchase refurbished phones and/or computers through our online platform.

1. Scope of Tech Support

We provide limited technical support for the products sold on our platform, as outlined below:

a. Initial Setup Assistance

• Available within 14 days of delivery.

• Covers basic configuration, account setup, and connectivity (Wi-Fi, Bluetooth, etc.).

b. Troubleshooting

• Covers device performance issues, software-related problems, and hardware functionality diagnostics.

• Limited to remote support (via phone, email, or live chat).

c. Software Guidance

• Includes basic help with operating systems (e.g., Windows, macOS, Android, iOS).

• Does not include training, customization, or third-party software support unless pre-installed.

2. Support Channels & Availability

• Email Support: [support@yourstorename.com]

• Phone Support: [Insert number] (Mon–Fri, 9 AM–6 PM [Your Time Zone])

• Live Chat: Available on our website during business hours.

3. Duration of Support

• Complimentary tech support is provided for 90 days from the date of product delivery.

• Extended support plans may be available for purchase at checkout or via your account dashboard.

4. Exclusions

Tech support does not cover:

• Physical or accidental damage after delivery.

• Unauthorized software installation or system modification.

• Data recovery or backup services.

• Rooting, jailbreaking, or BIOS modification.

5. Warranty-Linked Support

If a product is covered under warranty and exhibits qualifying defects, our support team may coordinate returns or replacements as described in our Warranty Policy.

6. Limitations of Liability

We are not responsible for data loss, third-party software conflicts, or incidental damages arising from the use of our tech support services. Customers are advised to back up their data before seeking assistance.